article

For those customers that are expecting new phone lines to be provisioned, the severe weather conditions are continuing to impact BT Openreach operations.

Below is a report to provide the current overview of the UK and details of the impact on their operations.

Provision lead times are continuing to extend with continued buoyant provision volumes and the additional impact of jobs that are reappointed due to weather conditions. Average provision lead times on 1st December were 19 days.


MBORC – Matter Beyond Our Reasonable Control

MBORC has been declared in the following areas as of 14:00 on 30 November.
Highlands
North East Scotland
Tayside and Fife
South East Scotland
West Scotland
Newcastle and Northumberland
Tyneside, Durham and Wearside
Tees Valley

MBORC has been declared in the following areas as of 14:00 on 1 December
York
Bradford
Leeds
South Yorkshire/Chesterfield
Lincoln
Esher
Croydon
Crayford
Southbank
Tunbridge Wells

MBORC has been declared in the following areas as of 14:00 on 2 December
Derby
Nottingham
Canterbury
Brighton
Portsmouth
Southampton
Maidenhead

Some of the BT Openreach Service Management sites are being impacted by the weather and since they take national calls, this can have a potential impact on orders or faults anywhere in the country.


Regional Impact 

Scotland
Major mobility issues across Scotland
4×4 vehicles are being used where possible
In addition to the snow the affected areas have also suffered severe lightning storms resulting in significant lightning damage. Balbeggie in Tayside & Fife was hit by lightning yesterday resulting in around 60 fault reports.

North East
Mobility issues continue across Newcastle, Tyneside and Tees Valley with all available engineers paired up (due to health & safety considerations).
Cumbria: no mobility issues

Mid Yorks
York / Bradford and Yorkshire : Engineers paired up and severe mobility issues.
Leeds: Improved mobility in city areas.
South Yorks: severe mobility problems. Engineers paired up.

East of England
Southend / Colchester and Ipswich: mobility issues

Midlands
Good mobility except in Nottingham and Derby.
Derby and Nottingham: mobility and paired working continues.

North West
No mobility issues in Liverpool and Lancs.
Manchester: mobility issues in rural areas.

South West / Severnside / Wales and Stoke
Southampton, Bournemouth, Taunton and Exeter; mobility issues continue
Truro: minor mobility issues
Wales / Stoke: minor mobility issues in rural areas

The Downs
Mobility issues in whole area – in particular Tunbridge Wells, Brighton, Portsmouth and Canterbury

Home Counties
Maidenhead, Reading Aylesbury and Reading: mobility issues.

London
London North and Central London: minor mobility issues
London South: mobility issues


We will continue to provide updates as and when BT Openreach notify us.

iCS appreciate your patience with this.

Best Regards,
John Gillborn