Enjoy peace of mind with our maintenance and support services. We’ve designed our packages to provide a very personal service, meaning it’s always easy to get hold of someone to help.

Should you experience a problem, our highly qualified technicians are available via email and telephone 24/7, including weekends and Bank Holidays.

Your phone system is covered against technical faults and major breakdowns. We provide three maintenance and support levels of cover – Standard Hours, Extended Hours and Out of Hours– depending on your needs.

Maintenance and Support Service levels – 08:00 – 18:00 Monday – Friday (excluding public holidays)

 

  • 4-hour response in the event of a system failure of more than 35% – we would come with a new system ready to install in case of total failure
  • 16-hour fault response (2 working days) for small problems
  • 5 day response for making non fault changes – such as name changes or extension changes
  • Full unlimited remote access for making any changes or repairing faults (most faults can be resolved in this way)
  • We provide maintenance, repair and adjustment to the equipment during the continuance of this agreement including replacement of any faulty equipment
  • In the case of a total system failure our engineer will attend site with replacement equipment in order to get you up and running again without undue delay
  • We provide a technical support desk for all maintenance contracts that’s manned from 08:00-18:00

Terms and conditions apply

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Our Business Telecoms Services

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