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Phone system maintenance

Maintenance & Support

Peace of mind with our phone system maintenance

Enjoy peace of mind with our maintenance support services. We have designed our packages to provide a very personal service, meaning it is always easy to get hold of someone to help. As part of your maintenance agreement, your telephone system is covered against technical faults and major breakdowns.

Our Technical Support Desk is manned from 8am to 6pm, Monday to Friday (excluding public holidays). If you need to raise a fault, please email support@icscomms.co.uk in the first instance, including as much information as possible regarding the issue you are experiencing. A case will be logged in our system and a reference number will be provided for your information. If you are experiencing a total system failure, please call our Support Team directly on 01276 539321, rather than emailing, so that we can address your issue as a priority.

Our business phone support includes

  • 4-hour response in the event of a system failure of more than 35% – we would attend with a new system ready to install in case of total failure
  • 16-hour fault response (2 working days) for small issues
  • 5-day response for making non-fault changes – such as name changes or extension changes

Please note:

We will always endeavour to complete as much work as possible remotely, in order to minimise any disruption to your business. Large programming changes (including holiday message alterations), non-fault adjustments that require more than 1 hour of work, and non-fault related site visits will be chargeable at our prevailing rates. This will be discussed with you prior to undertaking the work.

Here’s what our customers have to say…

"iCS Communications is very helpful and ‘always on the case’."

Julie Morgan, Office Manager at Keston Primary School

"iCS Communications are highly responsive and we have a good relationship with them."

Neil Sheppard, Engineering Director at Index Security Systems Ltd

How to find us

iCS Communications
1 Minster Court
Tuscam Way
Camberley
Surrey
GU15 3YY

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