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Phone system maintenance

Maintenance & Support

Peace of mind with our phone system maintenance

Enjoy peace of mind with our phone system maintenance and support services. We have designed our packages to provide a very personal service, meaning it is always easy to get hold of someone to help.

Should you experience a problem, our highly qualified technicians are available via email and telephone 24/7, including weekends and Bank Holidays.

With phone system support and maintenance you are covered against technical faults and major breakdowns. We provide three levels of cover – Standard Hours, Extended Hours and Out of Hours- depending on your exact needs.

Phone System Maintenance and Support Service levels – 08:00 – 18:00 Monday – Friday (excluding public holidays).

Our business phone support includes

  • 4-hour response in the event of a system failure of more than 35% – we would come with a new system ready to install in case of total failure
  • 16-hour fault response (2 working days) for small problems
  • 5-day response for making non-fault changes – such as name changes or extension changes
  • full unlimited remote access for making any changes or repairing faults (most faults can be resolved in this way)
  • we provide maintenance, repair and adjustment to the equipment during the continuance of this agreement including replacement of any faulty equipment
  • in the case of a total system failure our engineer will attend site with replacement equipment in order to get you up and running again without undue delay
  • we provide a technical support desk for all maintenance contracts that is manned from 08:00-18:00

Here’s what our customers have to say…

"iCS Communications is very helpful and ‘always on the case’."

Julie Morgan, Office Manager at Keston Primary School

"iCS Communications are highly responsive and we have a good relationship with them."

Neil Sheppard, Engineering Director at Index Security Systems Ltd

How to find us

iCS Communications
1 Minster Court
Tuscam Way
GU15 3YY

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