Call recording – a tool every school should be using
Education has changed considerably over the years but one thing that has not, the main focus of every school is its pupils!
Combined with this, schools know it is vital to keep an open, transparent and positive relationship with parents. Call recording within your school phone system makes this easy, which is one of the many reasons schools are seeking to implement it. Call recording comes as a FREE upgrade with many of our systems, is simple to use and can help with everything from resolving disputes, addressing safeguarding concerns to tackling pupil absenteeism. This keeps the parents on side and increases school operational efficiency.
Some of the many benefits of call recording include:
Implementing call recording will ensure that the school has access to every inbound and outbound phone call, which is important in the area of anti-bullying and safeguarding of pupils. Every call is recorded and stored confidentially with only a selected number of the school leadership team having access.
Occasionally schools receive calls from concerned parents and they may dispute what has been said. Phone system call recording gives you access to the previous calls so you can rectify the disagreement. You can monitor the frequency and length of calls with certain parents. The situation can then be diplomatically handled. Call recording also helps to resolve disputes with suppliers regarding cost or delivery issues.
Schools often receive hundreds of application in response to job ads. Call recording on your school phone system allows you to add an extra layer to the recruitment process: a screening telephone interview. The interview can be conducted and played back to the interview panel later, saving time and ensuring you invite the right candidates to the interview.
With schools receiving more calls from parents than ever, sometimes from parents where English is not their first language, it is essential that all staff communicate clearly. A call recording system enables governors and the senior leadership team to set a best practice communications guide.
Every time a parent or carer telephones the school to inform them of a pupil absence, the call can be recorded and stored noting the date. Staff can build up a profile of authorised absence versus truancy across the lifespan of each pupil’s time with the school.
Get ahead of the game
By implementing call recording on your school phone system, you can monitor the frequent types of questions parents call in with. For example, the return time of a coach from a school trip. Update the school website in advance of the situation and send it via Parent Mail or texts. This reduces the number and frequency of parent calls, giving the parents confidence because the school is proactive in its communications.
Call recording equipment can improve every type of organisation and has clear benefits for schools. When a school has an automatic telephone recording system which records all phone calls external callers will receive an automated message informing them of this fact. There can also be a notification placed on the school website.
For a no-obligation discussion on how the right call recording system can improve your school, contact schools’ telecoms expert Neil Munslow at iCS Communications on 0800 9 77 88 99.
iCS Communications is an independent supplier, offering specific telecoms solutions for education customers. We have over 30 years’ experience in this sector where we support a wide selection of schools and colleges of all shapes and sizes, from both the state and independent sector.
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